FAQ’s

BeSwell 24 offers caregivers access to tools, resources, and educational content designed to support everyday routines and caregiving responsibilities. The platform helps caregivers explore product options, learn about available tools, and access guidance that supports decision-making while keeping caregivers in control of final choices

If a product isn't the right fit, unopened items maybe returned within 30 days, subject to our Return and Refund policy. For items that arrive defective or missing a part, our team will assist with replacement or a credit.

BeSwell 24 features products selected with everyday usability in mind, including clear instructions and practical setup considerations. We prioritize items that are designed to support straightforward setup and routine use for older adults and caregivers. For connected devices, we provide setup guidance and option support resources to help users get started.

BeSwell 24 offers a guided assessment that helps you explore product options based on self-reported preference, routines, and everyday considerations. The assessment is designed to support discovery –– not to determine medical needs or level of care. You can also browse products by category, accessibility features, or areas of interest to explore options at your own pace.

BeSwell 24 is a consumer platform designed to help older adults and caregivers explore products and tools for everyday living at home. We bring together home support products, connected devices, and daily living tools in one place. You can browse products directly or choose to answer a few optional questions about your preferences and routines. Based on what you share, BeSwell 24 highlights product options and collections aligned with your interests –– while always leaving the final choice in your hands.