REFUND & RETURN POLICY FOR PURCHASED PRODUCTS
Last Updated: March 27, 2026
This Refund & Return Policy (“Policy”) is issued by BeSwell 24, Corp. (“BeSwell 24,” “we,” “us,” or “our”). This Policy explains the terms and conditions governing refunds and returns of purchased Products made through our retail Product pages on BeSwell24.com (the “Site”). By purchasing Products (as defined below), you agree to the terms set forth in this Policy. If our practices change in the future, we will update this Refund and Return Policy accordingly. For information regarding cancellations, refunds, or other matters related to Subscription Plans, please refer to the Subscription Policy.
- Definitions. For purposes of this Policy, the following terms have the following meanings:
- “Product(s)” means physical items that are offered for sale on our retail Product pages and purchased through a one-time transaction. Products are sold to the customer and are not part of a Subscription Plan. Products do not include any devices or Equipment provided as part of a Subscription Plan.
- “Equipment” means physical devices provided to customers as part of a BeSwell 24 Subscription Plan. Unless expressly stated otherwise at the time of enrollment, Equipment is leased, not sold, and is provided solely for use in connection with an active Subscription Plan. Customers do not acquire ownership rights in Equipment, which remains owned by us and/or third-party suppliers or manufacturers, as applicable. Equipment is subject to return obligations upon cancellation, as described in the Subscription Policy (See Subscription Policy).
- “Subscription Plan(s)” or “Subscription(s)” means the recurring subscription offerings provided by us under our Essential, Enhanced, Thrive+, or similar plans, which may include access to platform features, tools, support resources, and the use of associated Equipment, as applicable to the selected plan. Subscription Plans are billed on a recurring basis and are separate from the purchase of Products.
- Scope of this Policy. This Policy applies ONLY to Products purchased through our retail Product pages. Equipment (as defined in Section 1) provided as part of a Subscription Plan is NOT subject to this Policy. Cancellations and refunds related to Subscription Plans and leased Equipment are governed by the Subscription Policy. (See Subscription Policy.)
- Eligibility for Product Returns. Unless a different return period is expressly disclosed on the applicable Product page at the time of purchase, eligible Products must be returned within thirty (30) days from the date of delivery. Return eligibility may vary by Product and may depend on manufacturer requirements, which will be disclosed prior to or at the time of purchase.
WE DO NOT OFFER REFUNDS FOR ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE. Certain Products may be designated as non-returnable or non-refundable, including but not limited to: (a) Products identified as non-returnable on the applicable Product page; (b) Products that have been used, installed, damaged, customized, or are otherwise unsuitable for resale; (c) Products subject to hygiene, safety, customization, or similar restrictions; or (d) Products not returned in their original condition, including all original packaging, components, manuals, and accessories.
- Exchanges of Products. Eligible Products may be exchanged within the applicable return period, provided the Product is unused, in its original condition, and returned with all original packaging, components, manuals, and accessories. Products designated as non-returnable, non-refundable, hygiene-sensitive, customized, or final-sale items are not eligible for exchange.
Approved exchanges will be processed as a return of the original Product and a new order for the replacement Product. The replacement Product must be of equal value, or the customer must pay any price difference if the replacement Product has a higher price. If the replacement Product has a lower price, the difference will be refunded to the original payment method.
Customers are responsible for return shipping costs associated with exchanges. However, if the Product is confirmed to be defective, damaged upon arrival, or incorrect due to our error, we will provide return shipping instructions at our expense.
All exchanges are subject to Product availability.
- Final Sale Items. Certain Products may be designated as “Final Sale” at the time of purchase. Final Sale Products are not eligible for return, refund, or exchange except where required by applicable law. Any Final Sale designation will be clearly disclosed on the applicable Product page prior to checkout.
- Damaged, Defective, or Incorrect Products. If you receive a Product that is damaged, defective, or incorrect, you must notify us within five (5) calendar days of delivery and provide supporting documentation (such as photographs). We will review the issue and, if confirmed, provide replacement, refund, or other resolution as appropriate.
- Refund Processing. A refund will be provided only after we have received and inspected the returned Product and determined that you are eligible for a refund. It may take up to thirty (30) days from the date we receive a returned Product to inspect and process the return. Refund timing may vary depending on payment method and circumstances.
Approved refunds are issued to the original payment method used at checkout. If that payment method is no longer available, we will work with the customer to provide an alternative refund method, as permitted by the applicable payment processor. Original shipping and handling charges are not automatically refundable and may be refunded in our discretion or as otherwise expressly disclosed at the time of purchase.
- How to Request a Product Return or Refund. To request a return of a purchased Product, you must email us at service@beswell24.com within the applicable return period described in Section 3 of this Policy and include your order number and the Product you wish to return. We will review your request and, if the Product is eligible for return, will provide return instructions, including the return address and any applicable deadlines. Products returned without prior approval or not in accordance with the provided return instructions may be refused or returned to the customer.
- Return Shipping. Customers are responsible for all shipping and handling charges associated with returning purchased Products, unless otherwise stated in writing by us. Customers bear the risk of loss or damage during return shipment. We therefore strongly recommend that return shipments be fully insured against loss or damage and sent using a carrier that provides proof of delivery.
- Restocking Fee. Certain returned Products may be subject to a Restocking Fee. A “restocking fee” is a fee deducted from the refund amount to cover handling, inspection, repackaging, and related administrative costs associated with processing a return. Any applicable Restocking Fee will be clearly disclosed.
Equipment leased pursuant to a Subscription Plan is subject to the equipment replacement fee provisions set forth in the Subscription Policy and is not subject to the Restocking Fees described in this Section unless expressly disclosed at enrollment. (See Subscription Policy.)