Subscription Terms

SUBSCRIPTION POLICY

Last Updated: March 27, 2026

This Subscription Policy (“Policy”) applies to the purchase and sale of Subscription Plans through BeSwell24.com (the “Site”). This Policy is subject to change by BESWELL24, CORP. (“BeSwell 24,” “us,” “we,” or “our”). We may update this Policy from time to time, and the most current version will be posted on the Site with an updated effective date. You should review this Policy before purchasing or renewing any Subscription Plan offered through the Site.

Changes to this Policy will apply prospectively. If a change materially affects active Subscription Plans, we will provide advance notice to the email address associated with your account before the change becomes effective. If you do not agree to a material change affecting your Subscription Plan, you may cancel your Subscription Plan before the change takes effect. Your purchase, renewal, or continued use of a Subscription Plan after the effective date of an updated Policy constitutes acceptance of the updated Policy.

1. Definitions. For purposes of this Policy, the following terms have the following meanings:
2. “Product(s)” means physical items that are offered for sale on our retail product pages and purchased through a one-time transaction. Products are sold to the customer and are not part of a Subscription Plan. Products, as defined in this section, do not include any leased equipment provided as part of a Subscription Plan.
3. “Equipment” means physical items provided to customers as part of a Subscription Plan. Unless expressly stated otherwise at the time of enrollment, Equipment is leased, not sold, and is provided solely for use in connection with an active Subscription Plan. Customers do not acquire ownership rights in Equipment. Leased Equipment remains owned by us and/or third-party suppliers or manufacturers, as applicable. Equipment is subject to return obligations upon cancellation, as described in this Policy.
4. “Subscription Plan(s)” (or “Subscription(s)”) means the recurring subscription offerings provided by us under our Essential, Enhanced, Thrive+, or similar plans, which may include access to platform features, device-related functionality, support resources, and the use of associated leased Equipment, as applicable to the selected plan. Subscription Plans are billed on a recurring basis and are separate from the purchase of products.
5. “Billing Period” means the recurring period for which subscription fees are charged as disclosed at the time of enrollment (e.g. monthly or annually).
6. “Service Commencement” means the point at which the service components of a Subscription Plan become operationally available to the customer following completion of any applicable onboarding, setup, activation, equipment delivery, or configuration processes. Service Commencement may occur after the initial purchase or enrollment date depending on the nature of the Subscription Plan.
7. “Annual Plan” means a Subscription Plan under which the customer pays subscription fees for a 12-month Billing Period, rather than on a month-to-month basis, as disclosed at the time of enrollment.
8. Promotional Terms. Certain Subscription Plans may be offered subject to promotional terms, including introductory pricing, minimum commitment periods, trial periods, or other promotional conditions, which will be disclosed at the time of enrollment.
9. No Medical or Emergency Services. Our Subscription Plans provide general wellness, convenience, and informational support only and are not a substitute for medical advice, medical monitoring, emergency response services, or professional caregiving. In the event of an emergency, you should contact emergency services immediately.
10. Auto-Renewal of Subscription Plans. Subscription Plan fees may be offered on a monthly or annual billing cycle, as specified at the time of enrollment. Unless you cancel your Subscription Plan in accordance with this Policy before the end of the then-current Billing Period, your Subscription Plan will automatically renew at the end of each Billing Period. By enrolling in a Subscription Plan, you authorize us to charge your designated payment method on a recurring basis for applicable subscription fees, taxes, and other charges associated with your Subscription Plan until the Subscription Plan is cancelled in accordance with this Policy. Upon each renewal (whether automatic or initiated by you), you authorize us to charge your designated payment method for the applicable subscription fees at the then-current rates, together with any applicable taxes or other charges incurred in connection with your Subscription Plan.
11. Billing Activation vs. Service Commencement. Your Subscription Plan is considered active for billing purposes upon successful enrollment and payment authorization. Billing Periods begin on the date of such activation, regardless of whether all features, services, or components of the Subscription Plan are immediately available. For certain Subscription Plans, access to some features or services may depend on the completion of onboarding, equipment delivery, setup, or other operational processes, after which such features or services become available upon Service Commencement. The timing of Service Commencement does not delay or alter the start of any Billing Period or your obligation to pay applicable subscription fees.
12. Taxes. Subscription fees do not include applicable sales, use, value-added, or similar taxes, unless otherwise stated at the time of enrollment. You are responsible for all applicable taxes associated with your Subscription Plan, which will be charged to your designated payment method where required by law.
13. Payment Information. You agree to maintain accurate, current, and complete payment information and authorize us to continue billing your payment method for Subscription Plans until canceled.
14. Failed Payments; Suspension or Termination for Non-Payment. If we are unable to successfully charge your designated payment method for any applicable subscription fees, taxes, or other charges when due, we may, in our discretion, retry the charge using the same or updated payment method. If payment remains unsuccessful, we may suspend or limit access to your Subscription Plan and any associated platform features or services, and any services or platform functionality associated with leased Equipment, until payment is received. We reserve the right to terminate your Subscription Plan for continued non-payment. Suspension or termination for non-payment does not relieve you of any outstanding payment obligations incurred prior to suspension or termination, including any applicable fees related to leased Equipment. Upon termination of a Subscription Plan for non-payment, all outstanding amounts incurred prior to termination, including any unpaid subscription fees, equipment-related charges, and other amounts owed under this Policy will become immediately due and payable. If your Subscription Plan includes leased Equipment, termination for non-payment requires you to promptly return all such Equipment to us in accordance with any return instructions provided and Section 9 of this Subscription Policy. Unless otherwise specified by us, you are responsible for the cost of return shipping.
15. Changes to Subscription Fees and Plan Features. We may modify the pricing, features, or components, or other aspects of Subscription Plans from time to time. Features available under a particular plan may be added, modified, or removed. Any changes to subscription fees or plan features will apply prospectively and will take effect at the start of your next Billing Period or renewal, unless otherwise required by applicable law. If we make a material change that affects your active Subscription Plan, including an increase in subscription fees or a significant reduction in included features, we will provide advance notice of any material changes to subscription fees or plan features affecting active Subscription Plans by email to the address associated with your account prior to such changes taking effect. You may cancel your Subscription Plan in accordance with this Subscription Policy before the change becomes effective. Changes that do not materially affect active Subscription Plans may be reflected in an updated version of this Subscription Policy posted on the Site, and such posting will constitute notice of those changes. Your continued use of a Subscription Plan after the effective date of any change for which notice has been provided under this Section constitutes acceptance of the updated pricing, features, or terms.
16. Upgrading & Downgrading Subscription Plans. You may upgrade or downgrade your Subscription Plan through your account dashboard on the Site, where applicable options, pricing changes, and any billing adjustments will be presented for your review and acceptance at the time the change is requested. Upgrades will take effect immediately upon confirmation and may result in an immediate or prorated charge, as disclosed at the time of the change. Downgrades will take effect at the start of the next Billing Period, unless otherwise disclosed at the time of the change.
17. Cancellation of Subscription Plans. Subscription Plans offered by us (including Essential, Enhanced, and Thrive+) may include recurring access to subscription-based features and the use of associated leased Equipment. For cancellation and refund purposes, subscription access and Equipment are treated separately. Cancellation of a Subscription Plan does not transfer ownership of any leased Equipment. Equipment return obligations, including applicable timeframes and conditions, are set forth in Section 9 of this Policy. You may cancel your Subscription Plan at any time through your account dashboard on the Site or through any other cancellation method we make available to you. To avoid renewal for the next Billing Period, cancellation must be completed before the end of the then-current Billing Period. Unless otherwise disclosed at the time of enrollment, cancellation will take effect at the end of the then-current Billing Period, and you will continue to have access to the applicable subscription benefits through that Billing Period. Cancellation timing is based on the applicable Billing Period as determined by billing activation and is not measured from the date of Service Commencement or operational onboarding.
18. Refund of Subscription Plan Fees. The following terms govern whether and when subscription fees may be refunded, depending on the type of Subscription Plan and timing of cancellation. No refunds or credits will be issued for any partial Billing Period or for any subscription access already provided, except as expressly set forth in this Policy. The start of a Billing Period is determined by billing activation as described in Section 4 and is not dependent on the timing of Service Commencement or operational onboarding. Service Commencement or operational onboarding occurring after payment confirmation does not affect the start of the Billing Period and does not give rise to any right to a refund, credit, or proration for the then-current Billing Period.
19. Monthly Subscription Fees. Monthly subscription fees are non-refundable once a Billing Period has begun. You will continue to have access to the applicable subscription benefits through the end of that Billing Period.
20. Refund of Annual Subscription Fees. We will provide a prorated refund for the unused portion of the subscription fee for an annual plan, calculated from the effective cancellation date following the end of the then-current Billing Period, provided that all applicable Equipment return and other Equipment-related obligations described herein have been satisfied. Prorated refunds apply only to full Billing Periods that have not yet begun as of the effective cancellation date and do not include any portion of the then-current Billing Period, regardless of when cancellation is requested. If you cancel during an active Billing Period, you will not receive a refund for that Billing Period, and any prorated refund applies only to future, unused Billing Periods that have not yet begun. Prorated refunds also exclude any disclosed non-refundable fees, or shipping and handling charges where permitted by law.
21. Discretionary Refunds and Credits. Any discretionary refunds or credits issued by us are provided as a courtesy only and do not waive, limit, or modify this Policy or any other applicable terms.
22. Equipment Included with Subscription Plans. Certain Subscription Plans include Equipment (as defined in Section 1.2) with an attributed equipment value disclosed at the time of enrollment.
23. Lease Status and Ownership. Unless otherwise stated, Equipment provided as part of a Subscription Plan is leased—not sold—and is provided solely for use in connection with an active Subscription Plan. Customers do not acquire ownership rights in Equipment, which remains owned by us and/or third-party suppliers, or manufacturers, as applicable.

Subscription fees are paid solely for access to the Subscription Plan and associated services, and do not constitute a purchase of, or equity interest in, the Equipment, regardless of the duration of the Subscription Plan or the total amount paid.

1. Equipment Availability. Availability of specific Equipment options within a Subscription Plan is subject to inventory and operational constraints. Certain Equipment items may be temporarily unavailable at the time of subscription, billing activation, or Service Commencement. In such cases, we may delay fulfillment or provide a comparable alternative in our discretion. Temporary unavailability of a particular Equipment item does not affect the start of the Billing Period and does not entitle you to cancellation, refund, or credit, provided that the Subscription Plan continues to include its core features and functionality.
2. Equipment Return Upon Cancellation. Upon cancellation of a Subscription Plan, all leased Equipment must be returned within thirty (30) calendar days in accordance with the return instructions provided by us. Failure to return Equipment within this timeframe may result in the assessment of an Equipment replacement fee as described in Section 9.5.
3. Condition Required for Refund Eligibility. To receive a prorated refund of subscription fees for an Annual Plan, you must return all leased Equipment within thirty (30) calendar days, in good working condition, complete, and without damage beyond normal wear and tear.
4. Equipment Replacement Fee. If leased Equipment is not returned within the required timeframe, or is returned in a damaged, incomplete, or unusable condition beyond normal wear and tear, we may charge an equipment replacement fee equal to the disclosed equipment value applicable to the customer’s Subscription Plan. This disclosed equipment value reflects our reasonable estimate of the replacement cost of the Equipment at the time of enrollment, including procurement, handling, and related administrative costs. This amount is intended to compensate us for the loss of or damage to the Equipment and is not intended as a penalty. Payment of an Equipment replacement fee does not transfer ownership of the Equipment to you or grant you any ownership or possessory rights in the Equipment.

We will provide notice before assessing any equipment replacement fee. You authorize us to charge your designated payment method for any applicable equipment replacement fee and related charges, or to deduct such amounts from any refund otherwise owed to you. If payment cannot be successfully processed, you remain responsible for the outstanding amount.

1. Return Shipping & Restocking Fee. Customers are responsible for all shipping and handling charges associated with returning leased Equipment, unless otherwise stated in writing by us. Customers bear the risk of loss or damage during return shipment until the Equipment is received and accepted by us. For your protection, we strongly recommend using a trackable and insured shipping method, as Equipment that is lost or damaged during return transit is not eligible for a refund.